Can I return a buying-agent order? Depends which stage you're at.

• Before international shipping (QC stage) — The item is at the agent's warehouse but hasn't left China yet. This is the easiest moment to return. If the QC photos look wrong, you can request a return to the Chinese seller, usually paying only a small domestic shipping fee — sometimes nothing at all.
• After international shipping — Once the parcel leaves China, returns become expensive and slow. Sending it back equals paying international shipping again. In practice, most issues at this stage end with partial compensation rather than a full refund.

QC (Quality Check) photos are taken by warehouse staff after your item arrives — usually 4-12 photos per item. This is the last checkpoint before international shipping. Wrong color, wrong size, defects, mistaken shipments — anything that's wrong shows up here.

Recommendation: review every QC photo carefully. If something looks off, ask the agent to reshoot or weigh the item. When in doubt, return to the Chinese seller rather than shipping it abroad — the cost is just one domestic leg, not a transcontinental dispute.

When the seller approves a return and confirms receipt, refunds usually go back to your agent-platform balance, not your original payment method. The balance can be used for the next order, or withdrawn to your original payment channel — withdrawal rules vary by platform, and some charge a small fee.

Processing usually takes 3-7 business days. Larger or cross-border settlements may take longer.

For order-specific returns, refunds, or reshipments — contact the agent customer service directly. They handle the transaction. For qqfinds platform issues (wrong product info, broken agent links) — reach us via the help center or contact page.